Returns For Items Purchased On Online Store
Returns For Online Orders
*Due to ongoing Covid impacts to our return services provider they are requiring an additional 2 weeks to process & deliver returns to our facility. In light of this we must add an extra 14 business days to our current stated policy. We apologize for any inconvenience.
Returns are accepted on full priced and sale merchandise purchased at www.lescarats.com for a store credit of purchase amount, excluding taxes and shipping, within 45 days date provided that the items have not been worn or used. Les Carats tickets must be attached. Final Sale items have the following verbiage on the product page “FINAL SALE – NOT ELIGIBLE FOR RETURNS OR EXCHANGES”, have N/A on the invoice for the return option and are marked with a RED X on the ticket. These items are not returnable. Items can be returned to us at Les Carats 246 Livingston Street, STE 116, Northvale, NJ 07647. Please allow 14 business days for your return to arrive at our facility and be processed.
PayPal Returns
Purchases made online using PayPal can be returned to us at lescarats.com for a refund to PayPal.
Be sure to include a copy of your invoice with the reason code marked. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
Once your package has been received your refund will be processed in the original form of payment within four business days. Please allow additional time for your bank to process and post the transaction.
Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer’s instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid Les Carats receipt. Normal wear and tear and failure to follow manufacturer’s laundering instructions are not considered a manufacturing defect. No returns after 45 days unless manufacturer offers a longer warranty.
Exchanges
A NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team by email at info@lescarats.com, so that we can make any necessary adjustments to the new order and email you a complimentary return label. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email.